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Delivery Information

Next day delivery service: England, Scotland, Wales, Northern & Southern Ireland.

3 to 5 day service to Europe.

STNADARD POSTAGE & PACKAGING CHARGES

NB* Prices include FREE GIFT WRAP

All prices include gift card, gift wrap, ribbons, bows, & presentation delivery carton.

Ireland 24 hours (courier) next day £7.99
United Kingdom 24 hours (courier) next day £7.99
Europe 48 hours £29.99
Scottish Highlands 48 hours £10.99
Channel Islands £39.99
NB* Orders placed on a Friday will be delivered on following Monday
NB* Orders placed at week-end will be delivered on following Tuesday

NB* Orders placed on a Friday before 1pm will be delivered on following Monday
NB* Orders placed after 1pm Friday will be delivered on following Tuesday
NB* Orders placed at week-end will be dispatched Monday & delivered Tuesday

We deliver gift baskets throughout all areas of mainland UK inc. England, Scotland, Wales, and Northern Ireland in 24 hours. We also deliver Ireland wide on a next day service.
NB* very remote addresses in Ireland may take up to 48 hrs.
Delivery addresses in the Scottish Highlands incur courier surcharges. Total cost £10.99
Delivery addresses in Channel Islands incur courier surcharges. Total cost £39.99

Next Day (UK 24 Hour) Gift Basket Delivery
To guarantee next day delivery. Orders must be placed before 13.00 hrs

Fresh Fruit, Flowers and Perishable food orders placed on Friday We do not dispatch perishable foods such as Meats, Salmon or Fresh Fruit, on Friday, as they will not arrive until Monday. Any orders placed on Friday containing perishable items will be dispatched on the following Monday. Week End Orders As couriers are closed at week ends, any orders received over the weekend will be not be able to be dispatched until Monday, & will therefore be delivered on Tuesday. Remote Delivery Areas Some parts of Ireland, and the UK may take up to 48 hours for delivery. Ireland - remote rural areas UK - Lancashire, Cumbria, Norfolk, Scotland - Areas of Scotland inc. Aberdeen, Inverness, Some Areas Perth, Outlying Islands Isle of Man Remote Area Postcodes: TR13, TR21-25, DE45, AB31-35, AB37, AB44-45, AB53-56, FK8, FK17, FK20, G63, HS1-2, HS4-8, IV3, IV13-14, IV21-22, IV25-27, IV40-49, IV51-56, KA27, KW1, KW9-10, KW14-15, KY8, ML11, NE66, PA20, PA28-29, PA34, PA60, PA62-78, PH1, PH7, PH15-18, PH22, PH26, PH33, PH36, PH38-39, PH41, ZE1-3, NE42, NE46, NE47, NE62-63, DG1-2, DG4-6, DG8-13, DG16, SA3, SA19, SA70, TD7, TD9-11, TD13-14. Post Codes (Zip Codes) UK & Ireland Post codes are vital. A courier in the UK, Europe & Northern Ireland rely on these 100%. If the postcode is incorrect, or left out, delivery WILL be delayed. NB* With the exception of Dublin, no postcode is necessary for Southern Ireland addresses. Public Holidays & Week-ends

We are unable to dispatch orders or make deliveries in at week-ends.
NB**We are unable to make deliveries on the following dates in the following areas:

(New Year Holidays) 1st - 6th January 2008
(St Patricks Day) 17th March & 19th March 2007 (Southern Ireland Only)
(Easter) 6th - 9th April 2007
(May Day) 7th May
(May Bank Holiday) 28th May
(Bank Holiday) June 4th (Eire)
(Summer Holidays) 6th - 15nd July 2007
(Bank Holiday) 6th August ( Scotland & Eire)
(Bank Holiday) 27th ( England, Wales & N.Ireland)
(Bank Holiday) 29th October (Ireland)
(Christmas Holidays) 24th December 07 - 6th January 08

Frequently Asked Questions

Q: Can I place an order now but select a later delivery date? I want to order a hamper now but I don't need it delivered in 24 hours?

A: Yes. There is a place on the order form where you can enter your preferred delivery date which can be anytime in the future.

Q: If I don't want my basket to arrive in 24 Hours or on a Next Day basis why does it still cost 7.99 GBP Why does it not cost less?

A: This is our standard Post & Packaging charge. It covers the delivery, insurance, packaging materials, gift card, gift wrap & decoration, and our presentation delivery carton. We do not hide this cost in the overall cost of your basket or hamper, as some companies do. That's why our hampers are incredible value for money.

Q: Will my order be delivered in 24 hours during December?

A: Due to the immense volume of orders at Christmas time we are not able to offer a 24 hour turnaround. We will be dispatching hundreds of order every week-day, and will do everything in our power to deliver as close to your requested delivery date as possible. We will notify you of the delivery date, and send you a tracking code via email.

Q: Will you always deliver on the date requested?

A: Yes we will always do our utmost to deliver on the date requested from January-November. If we are unable to do so we will contact you. During the Christmas period we will endeavour to deliver on the date requested. However, due to the large demand for our service at this time of year we may opt to deliver prior to the date requested so that any problems can be remedied before Christmas Day. Over the remainder of the year we will do everything in our power to deliver on the day requested.

Q: What happens if the recipient isn't at home. A : All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. Q: How do you package perishables such as smoked salmon, cheese and meats? I am worried about it going off in transit.

A: All our smoked salmon and meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit.

DELIVERY TERMS & CONDITIONS

We endeavour to dispatch orders within 24 hours of receipt (on week days only). The delivery prices listed on the web site include a Next Day delivery service within the UK & Ireland (Monday to Friday only).
Orders must be received by 12pm to guarantee next day delivery.

Once your order has been placed we will notify you by email of the delivery date and approximate delivery time. You will also receive a parcel tracking number which can be used to trace your parcel.

All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.

All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.

Due to the perishable nature of goods please note all customers are liable for any refused deliveries (unless goods are damaged).

If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made or an incomplete address has been given the cost of shipping, together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order. We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.

As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.

DELIVERY TO HOSPITALS AND HOTELS

Deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by our courier as many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point).
Regrettably, it is impossible for Baskets Galore to be responsible for the actions of staff members within the hotel or hospital where delivery is being made. Baskets Galore's part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies.

Although we will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.

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