NB* Orders placed on a Friday before 1pm will be delivered on following Monday
NB* Orders placed after 1pm Friday will be delivered on following Tuesday
NB* Orders placed at week-end will be dispatched Monday & delivered Tuesday

Delivery Service
Order by 1pm for next working day delivery to the UK & Ireland.
All orders received after this time will be despatched the following working day.

We are unable to offer 24 hr turnaround at Christmas time due to very high demand. Orders will be processed & dispatched as quickly as possible. You will be updated on your order status by email regularly.

We deliver via DHL Courier in the UK & Fastway Couriers in Ireland.
Deliveries will arrive between normal working hours Monday to Friday.
We offer next day delivery to most parts of mainland UK inc. England, Scotland, Wales & Northern Ireland.
We deliver Ireland wide on a next day service. Some remote areas may take up to 48 hrs.


Remote Delivery Areas

Ireland - West & North Donegal, West Galway, South West Kerry & Cork

UK - Lancashire, Cumbria, Norfolk

Scotland - Areas inc. Aberdeen, Inverness, Some Areas Perth, Outlying Islands

Isle of Man

Remote Area Postcodes
TR13, TR21-25, DE45, AB31-35, AB37, AB44-45, AB53-56, FK8, FK17, FK20, G63, HS1-2, HS4-8, IV3, IV13-14, IV21-22, IV25-27, IV40-49, IV51-56, KA27, KW1, KW9-10, KW14-15, KY8, ML11, NE66, PA20, PA28-29, PA34, PA60, PA62-78, PH1, PH7, PH15-18, PH22, PH26, PH33, PH36, PH38-39, PH41, ZE1-3, NE42, NE46, NE47, NE62-63, DG1-2, DG4-6, DG8-13, DG16, SA3, SA19, SA70, TD7, TD9-11, TD13-14, SA31-34.

Delivery Hints and Tips
Please ensure that you have provided us with the 2 following pieces of information, as we may be unable to fulfill your order without it:

1. Recipient's Telephone number:
To assist our courier in the event of delivery difficulties. The receipient will only be telephoned if there are problems making delivery. 99% of our baskets are sent as gifts. We do not contact the recipient unless there is a problem.

2. Correct Delivery Address, including Postcode (Zipcode)
Post codes are vital. If the postcode is incorrect, or left out, delivery WILL be delayed.
*With the exception of Dublin, no postcode is necessary for Southern Ireland addresses.

What Happens if Nobody's at Home?
All deliveries will require a signature on delivery – where possible we recommend delivery to a work address to ensure the recipient is in.
Our courier is not allowed to "leave round the back" or "on doorstep" if no-one is at home
In the event of no-one being at the address to take receipt of the gift, our courier will leave a calling card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.

Order Tracking
Shortly after your gift has been despatched you will receive a confirmation email which will include your parcel tracking number. This will enable you to track your delivery via the courier’s website. In most cases we email you to advise when delivery has taken place.

Fresh Fruit, or Perishable Food orders placed on Friday
We do not dispatch perishable Fresh Fruit, Meats or Salmon on Friday, as it is not advisable for these items to sit in a depot over the week-end.
Any orders placed on Friday containing perishables will be dispatched on the following Monday.

Weekend Orders
As couriers are closed at week ends, any orders received over the weekend will be not be able to be dispatched until Monday, & will therefore be delivered on Tuesday.

Public Holidays & Weekends
We are unable to dispatch orders or make deliveries at week-ends.

NB*We are unable to make deliveries on the following dates:
(New Year Holidays) 1st - 6th January 2009
(St Patricks Day) 17th March 2008 (Southern Ireland Only)
(May Day) 5th May 2008
(May Bank Holiday) 26th May 2008
(Bank Holiday) 2nd June 2008 (Eire)
(Summer Holidays) 6th - 15th July 2008
(Bank Holiday) 4th August 2008 ( Scotland & Eire)
(Bank Holiday) 25th August 2008 ( England, Wales & N.Ireland)
(Bank Holiday) 29th October 2008 (Ireland)
(Christmas Holidays) 24th December 08 - 6th January 09

Delivery To Hospitals and Hotels
Deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by our courier as many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point).
Regrettably, it is impossible for us to be responsible for the actions of staff members within the hotel or hospital where delivery is being made. Our part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly it will be received by the recipient. It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies.

Although we will try to help locate a gift, which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.

Frequently Asked Questions
Q: Can I place an order now but select a later delivery date? I want to order a hamper now but I don't need it delivered in 24 hours?

A: Yes. There is a place on the order form where you can enter your preferred delivery date which can be anytime in the future.

Q: If I don't want my basket to arrive in 24 Hours or on a Next Day basis why does it still cost 7.99 GBP Why does it not cost less?

A: This is our standard Post & Packaging charge. It covers the delivery, insurance, packaging materials, gift card, gift wrap & decoration, and our presentation delivery carton. We do not hide this cost in the overall cost of your basket or hamper, as some companies do. That's why our hampers are incredible value for money.

Q: Will my order be delivered in 24 hours during December?

A: Due to the immense volume of orders at Christmas time we are not able to offer a 24 hour turnaround. We will be dispatching hundreds of order every week-day, and will do everything in our power to deliver as close to your requested delivery date as possible. We will notify you of the delivery date, and send you a tracking code via email.

Q: Will you always deliver on the date requested?

A: Yes we will always do our utmost to deliver on the date requested from January-November. If we are unable to do so we will contact you. During the Christmas period we will endeavour to deliver on the date requested. However, due to the large demand for our service at this time of year we may opt to deliver prior to the date requested so that any problems can be remedied before Christmas Day. Over the remainder of the year we will do everything in our power to deliver on the day requested.

Q:What happens if the recipient isn't at home?

A:All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.
Q: How do you package perishables such as smoked salmon, cheese and meats? I am worried about it going off in transit.

A: All our smoked salmon and meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit.



DELIVERY TERMS & CONDITIONS

We endeavour to dispatch orders within 24 hours of receipt (on week days only). The delivery prices listed on the web site include a Next Day delivery service within the UK, England & Ireland. Orders must be received by 12pm to guarantee next day delivery.

Once your order has been placed we will notify you by email of the delivery date and approximate delivery time. You will also receive a parcel tracking number which can be used to trace your parcel.

All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.

All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.

Due to the perishable nature of goods please note all customers are liable for any refused deliveries (unless goods are damaged).

If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made or an incomplete address has been given the cost of shipping, together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order.