Irish Gourmet

Delivery

Quick Links

• Where We Deliver To & Prices
• Our Delivery Service
• Remote Delivery Area & Postcode Checker
• Delivery Tips and Hints
• What Happens If No-One Is Home?
• Order Tracking
• Fresh fruit or perishable food delivery
• Deliveries to Hospitals
• Christmas Delivery
• Frequently Asked Questions
• Public Holidays and Weekends
• Delivery Terms & Conditions

Where we deliver to

All prices include gift card, gift wrap, & presentation delivery carton. For your peace of mind, gifts are sent via a signed for courier service which is fully trackable online.

NB Orders placed Friday before 3pm qualify for same day despatch

NB Orders placed after 3pm Friday are despatched Monday

Delivery Service

UK & Ireland; inc. England, Scotland, Wales, Southern & Northern Ireland
Order by 3pm for Express next working day delivery

Europe
Next day delivery available to most EU countries. Some European destinations may take 48 hours

USA & Canada
Typically 2 day delivery.

Rest of World Delivery
Typically 3-5 days

Deliveries are made Monday-Friday. There are no deliveries at weekends or public holidays. All deliveries require a signature, please make sure someone will be available to sign for the package.

Remote Delivery Areas

Ireland - West & North Donegal, West Galway, South West Kerry & Cork
UK - Areas of Lancashire, Swansea, Carlisle, Truro, Cumbria, Norfolk, Northumberland, Galashiels
Scotland - Areas inc. Aberdeen, Inverness, Dumfries. Areas of Perth, Hebrides, Outlying Islands

Remote Area Postcodes

AB31-35, AB37-38, AB44-45, AB53-56, CA4-10, CA16-27, DE45, DG1-16, DG16, FK8, FK17, FK20, G63, HS1-9, IV3-28, IV30-32, IV36, IV40-56, KA26-28, KW1-17, KY8, LA2, LA6, LA10-11, LA15-23, ML11, NE42, NE46-49, NE61-71, PA20-38, PA41-49, PA60-78, PH1, PH7, PH15-26, PH29-44, PH49-50, SA3-4, SA19, SA31-34, SA70, TD7, TD9-11, TD13-14, TR13, TR21-25, ZE1-3

Delivery Tips & Hints

Please ensure that you have provided us with the 2 following pieces of information, as we may be unable to fulfill your order without it:

• Recipient's Telephone number:
  To assist our courier in the event of delivery difficulties. The receipient will only be telephoned if there are problems making delivery. We do not contact the recipient unless there is a problem. NB* A local telephone number must be provided for the recipient. Couriers companies will not contact make international calls if delivery problems are encountered. irish Gourmet is not responsible for failed deliveries due to the provision of a non local telephone number.
• Correct Delivery Address, including Postcode (Zipcode)
  Post codes are vital. If the postcode is incorrect, or left out, delivery WILL be delayed. *No postcode is necessary for addresses in Southern Ireland (Eire)

Delivery to Irish addresses

NB* The absence of house and street numbers on some delivery addresses in Ireland can make them difficult to locate. This is why it is imperative that the purchaser include a telephone number for the recipient, as the delivery driver may need to telephone to ask for directions. Where possible we ask that you include a landline and mobile telephone number. If you are ordering from abroad - and are unfamiliar with the telephone code - we would ask that you input the recipient phone number as you dial it from abroad - as it is easier for us to recognise and drop the international dialing code, than it is for you.

At Christmas time we would advise customers to choose a delivery date no later than 1 working week before Christmas day to ensure delivery is made in time for Christmas.

What happens if no-one is at home when delivery is attempted?

All deliveries will require a signature on delivery – where possible we recommend delivery to a work address to ensure the recipient is in. Our courier is not allowed to "leave round the back" or "on doorstep" if no-one is at home. In the event of no-one being at the address to take receipt of the gift, our courier will leave a calling card which gives information on how to re-arrange free re-delivery, or how to collect the gift from their nearest delivery depot. At this point it becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.

Order Tracking

Shortly after your gift has been despatched you will receive a confirmation email which will include your parcel tracking number. This will enable you to track your delivery via the courier’s website.

Fresh Fruit, or Perishable Food orders

We do not dispatch perishable Fresh Fruit, Meats or Salmon on Friday, as it is not advisable for these items to sit in a depot over the week-end. Any orders placed on Friday containing perishables will be dispatched on the following Monday.

Delivery to Hospitals and Hotels

Deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by our courier as many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point). Regrettably, it is impossible for us to be responsible for the actions of staff members within the hotel or hospital where delivery is being made. Our part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies. Although we will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.

Christmas Delivery

We are unable to offer 24 hr turnaround at Christmas time due to very high demand. Orders will be processed & dispatched as quickly as possible. You will be updated on your order status by email regularly.

Frequently Asked Questions

Q: Can I place an order now but select a later delivery date? I want to order a hamper now but I don't need it delivered in 24 hours?

A: Yes. There is a place on the order form where you can enter your preferred delivery date which can be anytime in the future.

Q: If I don't want my basket to arrive in 24 Hours or on a Next Day basis why does it still cost 3.99 GBP. Why does it not cost less?

A: This is our standard Post & Packaging charge. It covers the delivery, insurance, packaging materials, gift card, gift wrap & decoration, and our presentation delivery carton. We do not hide this cost in the overall cost of your basket or hamper, as some companies do. That's why our hampers are incredible value for money.

Q: Will my order be delivered in 24 hours during December?

A: Due to the immense volume of orders at Christmas time we are not able to offer a 24 hour turnaround. We will be dispatching hundreds of order every week-day, and will do everything in our power to deliver as close to your requested delivery date as possible. We will notify you of the delivery date, and send you a tracking code via email.

Q: Will you always deliver on the date requested?

A: We will always do our utmost to deliver on the date requested from January-November. If we are unable to do so we will contact you. During the Christmas period we will endeavour to deliver on the date requested. However, due to the large demand for our service at this time of year we may opt to deliver prior to the date requested so that any problems can be remedied before Christmas Day. Over the remainder of the year we will do everything in our power to deliver on the day requested.

Q:What happens if the recipient isn't at home?

A: All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.

Q: How do you package perishables such as smoked salmon, cheese and meats? I am worried about it going off in transit.

A: All our smoked salmon and meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit.

If you are concerned or have queries not addressed here, please call us on 028 91452 412 or email us sales@irishgourmet.co.uk

Public Holidays & Week-ends
NB We are unable to make deliveries on the following dates:

• (Christmas Holidays) Closed 24th Dec - 4th January 2010

DELIVERY TERMS & CONDITIONS

We endeavour to dispatch orders within 24 hours of receipt (on week days only).

Once your order has been placed we will notify you by email of the delivery date and approximate delivery time. You will also receive a parcel tracking number which can be used to trace your parcel via the courier’s website.

All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.

All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.

Due to the perishable nature of goods please note all customers are liable for any refused deliveries (unless goods are damaged).

If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made, or an incomplete address or telephone number has been given, the cost of shipping, together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order.

Irish Gourmet reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons:

• Incorrect or incomplete address or recipient information supplied by the purchaser.
• If the recipient specified by the customer refuses to accept the parcel.
• Our courier attempts delivery and a signatory is not present.
• For hard to locate addresses, our courier attempts to make contact with the receipients by telephone to ask for directions, without success.

We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.

As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.